Contact

Use the right Carvaly channel.

Account-linked support is fastest when it starts inside the app. Public mailboxes are available for general, privacy, and legal requests.

Account-linked tickets prioritized · MY business hours

Account and valuation support

For saved valuations, checkout issues, password access, or result questions, sign in so support can connect the request to the right account history.

For organisation setup, team access, fleet workflows, or billing setup, start the dealer path and keep the request tied to your workspace.

For questions that do not require account context, email support with the vehicle segment, account email, or dealer organisation name if relevant.

What happens next

Three steps every contact request goes through. Account-linked requests are connected to workspace context when available.

Account-linked requests may receive an automated confirmation when the support system recognizes your workspace.

Sales, dealer onboarding, support, privacy, and legal go to the right team — no generic queue.

Account-linked tickets are reviewed with relevant workspace context. No minimum acknowledgement or response time is promised.

Operational contacts

Use this mailbox for access, correction, deletion, or data handling questions.

Use this mailbox for terms, policy, or formal notice questions.

Or skip the form

Most questions answer themselves once you see what the workspace does.